Terms of Service

We are not lawyers, nor are we affiliated with major labels, distributors, or any industry gatekeepers. We do not provide legal services, legal advice, or legal representation. No attorney-client relationship is created by using MIC.

We have no obligation to read, investigate, respond to, act on, or escalate any claim. We may decline any claim for any reason.

We are not mental health professionals. We do not provide mental health services, counseling, or treatment. We do not handle mental health claims or crises. If you are experiencing suicidal thoughts, depression, anxiety, or any mental health crisis, contact a mental health professional immediately or reach out to:

• National Suicide Prevention Lifeline (US): 988
• Crisis Text Line (US): Text HOME to 741741
• International Association for Suicide Prevention: https://www.iasp.info/resources/Crisis_Centres/

Your mental health is critical. We are not equipped to help with it.

MIC is not customer support for distribution platforms like DistroKid, AWAL, United Masters, CD Baby, Tunecore, Amuse, or similar services. If you have an account issue, payment problem, upload error, or technical support need with a distributor, contact their support team directly — we cannot help.

Examples of out-of-scope issues:

• "DistroKid won't upload my song"
• "My AWAL advance payment is missing"
• "United Masters isn't responding to my support ticket"
• General technical or billing questions with any DSP or distributor

In-scope: Issues like "DistroKid took 40% of my royalties and never disclosed it" (contract/terms dispute) or "AWAL promised me an advance and never paid" (unpaid promise). But day-to-day customer support? Not us.

To better understand industry patterns, MIC may occasionally conduct anonymous polls within the platform ("Which distributor do you use?", "How satisfied are you with your publisher?", etc.). Your responses help us build market intelligence.

Important: We never tie poll responses to your profile or real identity. Answers are completely anonymous. However, aggregate, anonymized insights from these polls may be shared with industry partners, sold to companies seeking market research, or published in reports — but never in a way that identifies you personally.

By using MIC, you consent to participate in these optional polls and allow us to use anonymized data for research and commercial purposes.

If your claim involves sexual abuse, violence, threats, or domestic abuse, we listen — but we refer you to authorities. We do not handle abuse cases. If you describe sexual assault or violence in your claim, we will recommend you contact local law enforcement or the National Domestic Violence Hotline (1-800-799-7233 in the US). Your safety comes first; we are not equipped to investigate or respond to abuse claims.

You may not submit slander, defamation, prejudice, discrimination, threats, incitement to violence, or harassment. Claims containing prohibited content may be removed and the account banned.

You certify that everything you submit is true and accurate to the best of your knowledge. You are solely responsible for the content of your submissions.

We do not collect money on your behalf. We may refer you to independent partners who offer collection or recovery services. Those partners are separate businesses and we make no guarantee of any outcome.

Claims are private to the person who filed them. They are not published and are not shared with anyone named in them. Our team may access claims for moderation and referral only.

We do not contact people or organizations mentioned in your claim.

Your claim is confidential between you and MIC. However, MIC may, at its sole discretion, share aggregate patterns, anonymized data, or general findings with industry entities, organizations, or individuals who claims have been made against—where we believe it serves the public interest or helps identify systemic issues.

We will never:

• Share your name or personally identifiable information
• Disclose situational details that could identify you as the complainant
• Attribute any claim to you directly
• Contact anyone on your behalf without your explicit permission (per our "No Contact" policy above)

If we ever use a claim in our research or outreach, it will be fully anonymized. You have the right to request, before we share anything, exactly what information will be disclosed and to whom.